Wednesday, October 1, 2008

Efficient & Useless

One definition of Interaction Design is:

“designing interactive products to support people in their everyday and working lives.”
Yesterday, at San Diego airport I saw this great example for an efficient system that is useless to most of its users.

  • User A: a person visiting the bathroom
  • User B: a cleaning crew personal
  • User A: wash and dry hands
  • User B: keep the bathroom clean
Position the automatic paper disposer/machine right above the garbage hole. Minor side-effects may include: providing the user A with a wet paper to dry his hands and direct disposal of paper without the 'need' for user A to use it...

User B is very happy with the design. I've actually met him.


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